Saxon Mortgage - Talking to a real human being regarding my home loan
Unfortunately I'm a victim of ARM loan through Saxon Mortgage, For approximately 5 months I have calling Saxon weekly to try and discuss my ARM loan, instead I have been shifted around for one person to another that never asnwers my questions or gives me false hope to discuss with someone that might have the answer.I don't want to lose my home and I qualified for the presidential freeze of 7% loan but yet I haven't been contacted by Saxon to discuss my matter.
There seems to be a ficticious man "named Nelson" and yes I talk to his answering machine but never him, so I have written a hardship letter to try and get anyones attention but yet with no avail,so here i am in the complaint dept.
If your complaint dept.is anything like the main company, I'm screwed, so i won't hold my breath for any response, but I sure feel better anfter writing this and thanks for that much.
Monetary Loss: $284.